1. About us
PF Sparks Ltd (“PF Sparks”, “we”, “us” or “our”) is an electrical contractor based in Kettering, Northamptonshire. Contact us on +44 7957 620636 or at [email protected].
Before publication, the owner must add the company number, registered office address and place of registration to this page and the website footer where applicable.
2. Scope and priority
These terms cover use of https://pfsparks.co.uk/, requests for quotations and contracts for our electrical services. A written quotation, specification or other document agreed with you may contain additional terms. If there is a conflict, the specifically agreed written terms take priority.
Nothing on this website is an offer capable of acceptance. A contract is formed only when we confirm in writing that we accept your instruction, or when we begin work at your request.
3. Quotations and pricing
- Unless stated otherwise, a quotation is valid for the period shown and is based on the information and access available when it was prepared.
- We will state whether VAT is included or payable in addition. Where no fixed price has been agreed, a reasonable price will be payable.
- Work outside the agreed scope, hidden defects, unsafe existing installations or customer-requested changes may require a revised quotation. We will explain material additional charges and seek agreement before proceeding, except where immediate action is reasonably necessary to make the installation safe.
- Emergency call-out, diagnostic, parking, congestion, permit or specialist-access charges will be explained where reasonably practicable before attendance.
4. Our services
We will perform our services with reasonable care and skill and in accordance with applicable UK law and electrical safety requirements. Dates and times are estimates unless expressly agreed as fixed. We will tell you about material delays where reasonably possible.
Testing or fault-finding may reveal defects that could not reasonably have been identified beforehand. We may stop work where continuing would be unsafe, unlawful or outside our competence, and will explain the next steps.
5. Your responsibilities
You must provide accurate information, disclose known hazards and relevant asbestos information, obtain any necessary landlord or third-party permissions, and provide safe and reasonable access to the premises, electrical supply and working areas. You must keep children, pets and other people away from working areas where requested.
We are not responsible for delay, additional cost or damage caused by inaccurate information, concealed defects, unsafe premises, unauthorised interference, or a failure to provide agreed access, except to the extent caused by our breach of duty.
6. Materials, certification and waste
Materials will be of satisfactory quality and suitable for their intended purpose. Equivalent products may be used where an agreed product is unavailable, but we will seek approval for any material change. Any certificates or reports included in the agreed scope will be provided after completion and payment, subject to applicable scheme rules and legal duties.
Unless otherwise agreed, removed materials and waste will be handled in accordance with applicable requirements. Items you ask to retain remain your responsibility once left safely at the premises.
7. Payment
Payment is due by the date and method stated on the quotation or invoice. You must raise any genuine invoice query promptly. For business customers, we may charge statutory interest and recovery costs on overdue commercial debts where the law permits. We may suspend non-emergency work for overdue sums after giving reasonable notice.
8. Consumer cancellation rights
If you are a consumer and agree a contract at your home, by telephone or online, you may have a legal right to cancel within 14 days without giving a reason. The cancellation period normally runs from the day after the contract is made for services. To cancel, send a clear statement by email or post, or call us using the details above.
If you expressly ask us to begin work during the cancellation period, you may have to pay a reasonable amount for work properly completed before cancellation. If the service has been fully performed during that period after your express request and acknowledgement, the right to cancel may be lost. Special rules apply where you specifically request urgent household repairs: the cancellation right may not apply to the urgent work and necessary parts, but may still apply to additional non-urgent work.
These terms do not reduce any rights you have under the Consumer Rights Act 2015 or other applicable consumer law.
9. Cancellation and access
Outside any statutory cancellation right, please give as much notice as possible if you need to cancel or rearrange. We may charge reasonable costs actually incurred, including specially ordered non-returnable materials, where the law permits and where those costs were made clear. We may cancel or rearrange for safety, illness, severe weather, supply failure or other circumstances outside our reasonable control.
10. Guarantees and manufacturers’ warranties
Any workmanship guarantee or manufacturer warranty will be described in the quotation, invoice or certificate. A guarantee does not cover fair wear and tear, misuse, lack of maintenance, accidental damage, third-party alterations, pre-existing defects or matters outside the agreed work. Statutory rights are unaffected.
11. Liability
We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of statutory consumer rights.
If you are a consumer, we supply services for domestic and private use unless agreed otherwise. We are not responsible for business losses arising from a consumer contract. If you are acting in the course of business, neither party is liable for indirect or consequential loss unless expressly agreed, but this does not affect liabilities that cannot lawfully be limited.
12. Complaints
Please contact us promptly using the details in section 1, explaining the problem and the outcome you seek. We will investigate and aim to respond within a reasonable time. If we belong to a competent-person scheme or trade body relevant to the work, we will provide details of any available complaints or dispute-resolution process on request.
13. Website use
Website content is general information and may change. We take reasonable care over accuracy but quotations, surveys and professional advice are specific to the property and work concerned. Do not rely on website content as a substitute for an inspection or emergency advice. In an immediate danger, isolate the supply only if safe to do so and contact the appropriate emergency service or electricity network operator.
You must not misuse the website, attempt unauthorised access, introduce malicious material, interfere with availability, or use its content unlawfully. Text, branding, layout and original images are owned by or licensed to PF Sparks and may not be copied commercially without permission.
14. Third-party services and links
The website may link to services such as telephone, email, WhatsApp or Instagram. Those services are operated by third parties under their own terms and privacy notices. A link does not make us responsible for the third party or its content.
15. Personal information
We handle personal information as described in our Privacy Notice.
16. Events outside reasonable control
Neither party is responsible for delay or failure caused by events genuinely outside its reasonable control, but this does not remove obligations to pay for work already properly supplied or affect rights that cannot lawfully be excluded.
17. General
If any provision is unlawful or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. No third party has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated.
18. Governing law
These terms and any dispute are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections and may bring proceedings in the courts available to you under applicable law. Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
19. Changes
We may update these terms from time to time. The version applying to a service contract is normally the version provided or available when that contract was made, unless a later change is required by law or expressly agreed.